![]() ![]() If nothing else works, please report your issue using the Send Feedback link from Authenticator app settings. You can recreate the CSV by pasting your content in the CSV template file. Two-factor authentication -Dashlane also supports two-factor authentication, which adds an extra layer of security to your account login. To set up multi-factor authentication, download an authenticator app, scan the QR code Dashlane shows, and then copy over the code from the authenticator app when Dashlane asks for it. To enable Two-Factor Authentication, go to Tools Preferences on Windows or select Dashlane Preferences on Mac OS X. Hackers always want to get a chance to bypass 2FA. To verify the integrity of CSV data, ensure that the first row contains a header with three columns: URL, username, and password, and ensure that each row contains a value in the URL and password columns. Two-factor authentication is an effective security layer that protects your account from hijacking. If we don’t currently support importing the format of your password manager, you could try creating your CSV file manually using the steps in Export by creating a CSV, above. Hopefully whatever caused the bad formatting was a temporary issue. One of the following steps could help you troubleshoot the issue. The most common cause of failed imports is incorrect formatting in the CSV file. Important: After successfully importing your passwords delete the CSV file from your desktop or mobile phone. ![]()
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